Effective Date: February 17, 2026

These Terms of Service (“Terms”) govern your use of spruce.md (the “Site”) and any purchases made through the Site. By using the Site or placing an order, you agree to these Terms.

1. About Us

The Site is operated by Spruce MD

2. Eligibility

You must be at least the age of majority in your jurisdiction to make purchases on the Site.

3. Product Information

We try to display product descriptions, ingredients, and images as accurately as possible. However:

• Product packaging and colors may vary.

• We do not guarantee that product descriptions or other content are error-free.

If you have questions about a product before purchasing, contact us.

4. Orders & Payment

By placing an order, you agree that:

• You are authorized to use the payment method provided.

• You provide accurate billing and shipping information.

We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, inventory issues, or violations of these Terms. If we cancel after payment, we will issue a refund.

5. Pricing & Promotions

Prices are shown in USD unless otherwise stated. Promotions and discount codes:

• May be limited in time and quantity

• Cannot be applied retroactively unless explicitly stated

• May have additional terms

6. Shipping & Delivery

Estimated delivery times are provided for convenience and are not guaranteed. Risk of loss transfers to you upon delivery to the carrier unless otherwise required by law.

If your package is marked delivered but you can’t locate it, contact the carrier first, then contact us for assistance.

7. Returns & Refunds

Our return and refund policy is available here:
Returns & Refund Policy: https://spruce.md/return-policy/

That policy is incorporated into these Terms.

8. Gift Cards

Gift cards are not redeemable for cash except where required by law and are non-refundable.

9. Health & Wellness Disclaimer

Content on the Site is for informational purposes only and is not medical advice. Products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional regarding medical concerns and before starting new skincare or wellness routines.

10. Intellectual Property

All content on the Site (including text, graphics, logos, photos, and design) is owned by us or our licensors and is protected by intellectual property laws. You may not copy, distribute, or exploit Site content without our written permission.

11. Acceptable Use

You agree not to:

• Use the Site for unlawful purposes

• Attempt to interfere with Site security or operation

• Scrape or harvest data without permission

• Misrepresent your identity or submit false information

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it.

Our total liability for any claim will not exceed the amount paid for the product(s) giving rise to the claim.

13. Dispute Resolution & Governing Law

These Terms are governed by the laws of the state in which we operate, without regard to conflict-of-law principles.

You agree to attempt to resolve disputes with us informally first by contacting support.

14. Changes to These Terms

We may update these Terms from time to time. The “Effective Date” above indicates when they were last updated. Continued use of the Site after changes means you accept the updated Terms.